Members of RICS and RICS Regulated Firms must adhere to the RICS Rules of Conduct, last updated in February 2022. There are five rules which apply globally:
- Members and firms must be honest, act with integrity and comply with their professional obligations, including obligations to RICS. I.e. do not mislead; be influenced improperly; identify conflicts of interest and have processes to handle these; be honest; be transparent with fees; protect client money and data; or facilitate financial crimes.
- Members and firms must maintain their professional competence and ensure that services are provided by competent individuals who have the necessary expertise. I.e. only undertake work where the skills, resources and processes are available to do so competently and to maintain knowledge and skills including through CPD;
- Members and firms must provide good-quality and diligent service. I.e. to understand client instructions; undertake work with care and good communication; to keep suitable records and promote sustainability.
- Members and firms must treat others with respect and encourage diversity and inclusion. I.e. treat everyone fairly and to not discriminate or bully and to promote cooperation and inclusivity.
- Members and firms must act in the public interest, take responsibility for their actions and act to prevent harm and maintain public confidence in the profession. I.e. to report concerns and have a suitable complaints handling procedure in place and to be responsible with finances.
In summary, the rules are:
- Integrity.
- Competence.
- Quality.
- Inclusion.
- Responsibility.